DIAMOND MOUNTAIN RENTAL POLICIES

*At time of reservation, ½ of total cost of stay is required, with the remaining half due at or prior to check-in. If your arrival is after hours, remaining payment due on late arrivals will be paid prior to late arrival packages being left out. No personal checks are accepted at time of reservation or at check in. Cash, Master Card/Visa, Discover or American Express. All deposits from guest remain in an escrow account and are not dispersed until the completion of your stay.

LATE CHECK-IN PROCEDURE
All late check-ins, (after 7:00 pm on Mon-Fri and/or on Sat-Sun) will have an envelope marked with your name, enclosed with directions to your unit and key code. This envelope will be at the top of the stairs in the black mailbox. Our stairwell is located at the end of our building as you enter the parking lot.

CANCELLATIONS
There is a $25 fee for all cancellations made 30 days prior to arrival and a $75 fee for cancellations made less than 30 days from original arrival date. If you cancel within three (3) days or less, from your original arrival date, you’re entire deposit will be forfeited.

*PET friendly units are available
There will be a $35.00 Non-refundable pet deposit on all of our pet friendly units. A $250.00 non-refundable pet fee will be charged if guest bring a pet into a unit without FIRST notifying our office.

NO REFUNDS will be given for early departure or in cases of inclement weather, or for mechanical or service failure in the unit unless the item cannot be repaired and/or like accommodations cannot be provided. NO REFUNDS for housekeeping issues if it is reported after your stay. If you have an issue, please report it immediately after check-in.

We advise guests coming between December 1 and March 31to come prepared with 4 wheel drive and/or chains. NO TRANSPORTATION WILL BE PROVIDED IN THE EVENT OF BAD WEATHER.

I, the undersigned, certify that I am 21 years of age or older and fully understand that I will be held responsible for the care of the property being rented under my name. I also understand that the property rented will be returned to its original state with the exception of basic housekeeping required upon my departure. All furnishings will be left as were at check in. I accept full responsibility for additional guests, damages & extra cleaning charges incurred, or missing items during my occupancy, or those discovered after departure from the above rental. Further, I understand these charges will be debited to my credit card.

Guest can obtain their own firewood with different vendors in the area. Diamond Mountain Rentals does not provide firewood to units with wood burning fireplaces.

Extra charges will be incurred for any damages, missing items or excessive cleaning.