Cabin Rental Policies at Diamond Mountain Rentals

RESERVATION POLICY
You must be at least 21 years of age to rent a cabin, and a photo ID may be required upon arrival. We reserve the right to refuse rental to any individual or group. No fraternity groups, sorority groups, or house parties are allowed in cabins. We reserve the right to terminate this agreement and ask disruptive guests to vacate the premises without issuing a refund.

DEPOSIT & PAYMENTS
At the time of booking, the deposit due is equal to half of the total cost of the stay. The remaining balance is due 7 days prior to arrival.

If a reservation is made within 7 days of arrival, the entire balance is required and will be charged in full at the time of booking.

We will automatically charge the balance due to the original credit card on file 7 days before arrival. If the guest would like the balance due to be charged to a credit card other than the one the reservation is made with, it is the guest’s responsibility to provide this information or to pay the remaining balance online through the guest portal. If we are unable to charge the balance due to the credit card on file, we will make every effort to contact the guest to obtain payment. Reservations that are not paid in full at least 7 days prior to arrival are subject to cancellation without notice or refund. The guest is responsible for all rental rates, taxes, and fees.

We accept Visa, Mastercard, and Discover.

CANCELLATIONS & REFUNDS
There is a non-refundable $60.00 Administrative Cancellation Fee for all reservations.

If your check-in date is more than 30 days away, you have the option to cancel your reservation for a full refund (minus the administrative cancellation fee) to your original form of payment.
If your check-in date is less than 30 days away, you have the option to cancel your reservation and receive a 50% refund (minus the administrative cancellation fee) to your original form of payment.
If your check-in date is less than 14 days away, you may cancel your reservation; however, you will not receive any refund.

All reservations are subject to our cancellation policy.

We do not offer any refunds for "no shows" or early departures regardless of the situation. No refunds will be made after you check-in for any reason. No refunds will be made for housekeeping issues. No refunds will be made for breakdown or malfunctions of appliances (TV, air conditioner, heater, washer, dryer, hot tub, etc.); failure of public utilities or outside service outages (electrical power, water, cable, etc.); acts of God; location of cabin; presence of insects; road conditions; or severe or inclement weather.

MINIMUM LENGTH OF STAY
All properties managed by Diamond Mountain Rentals advertise a minimum stay requirement of 2 nights (sometimes 3-5 during major holidays). You are advised that if you successfully make a reservation for less than the minimum stay requirement, your reservation maybe cancelled, or you will be asked to extend your stay. You will receive a refund if your reservation is cancelled for this reason.

EXPRESS CHECK-IN
For your convenience, we do not require check-in at our office location in Gatlinburg. On the day of your arrival, you will be sent directions and key code information for your cabin. Check-in time is at 3:00pm. Please note that during peak seasons and holiday weekends, we cannot guarantee a 3:00pm check-in due to the volume of units checking out and being cleaned for your arrival, however we will make every attempt to have your unit ready by 3:00pm.

CHECK-OUT PROCEDURES
Check-out time is at 10:00am and is strictly enforced. Any guest who does not vacate the unit by 10:00am will be charged an additional half day rental charge for non-compliance.

The check-out procedures are simple:

Place all dirty dishes in the dishwasher, put in a dish pack, and turn it on.
Turn down the thermostat to 68 in the fall/winter and up to 78 in the spring/summer.
Leave dirty linens on the bed and towels in the bathroom.
Text 865-436-0710 to let us know that you have departed.

Please check your unit thoroughly before departing to ensure no personal items are left behind. Diamond Mountain Rentals is not responsible for personal property left behind, stolen, or damaged during your stay. Never leave valuables (cash, wallets, jewelry, cameras, etc.) unattended. If you leave something behind, let us know and we will try to locate the missing item. If the item is located, it will be shipped to you at your expense. NON-SMOKING All of our units are non-smoking. You may smoke out on the deck or outside area. If it has been determined that smoking occurred in the unit, you will be charged $250.00 damage penalty. No exceptions!

PET FRIENDLY UNITS
Pet-friendly units are available for dogs only. At the time of booking, you must indicate that you are bringing a pet. You may be asked to provide additional information such as the number of pets, breed, weight, and proof of vaccinations. There will be a $60.00 non-refundable pet deposit, per pet, on all of our pet-friendly units. No more than 2 pets are allowed and pets will have a 50lb weight limit. Pets must be crated if left alone in the unit and must be on a leash while walking or exercising. We provide one large crate at the unit. Any damage that is caused by pets will be the responsibility of the guest. A $250.00 non-refundable pet fee will be charged if guest brings a pet without notifying our office.

FIREPLACES (Gas)
Do not place any wood or other type of combustible material in a gas fireplace. Placing wood kindling or logs in a gas fireplace can cause serious damage to the unit and more importantly, serious injury or death. You will be charged an additional amount if you place any combustible material in the gas fireplace. If you notice that the pilot light is out and are not familiar with how to re-ignite it, please call our office for assistance. Gas will be turned off between April 1st through October 1st each year. Do not reposition gas logs as this may cause the fireplace to work improperly.

FIREPLACES (Wood Burning)
Only use wood and/or kindling wood to maintain a comfortable fire. Newspaper is acceptable as a catalyst to get your fire started; however, we recommend starter or igniter logs that can be purchased at any local grocery store. Do not use charcoal lighter, gas, kerosene and/or any types of lighter fluid to ignite your fireplace or to sustain the fire. No fireplaces should be lit between April 1st through October 1st each year. Firewood is not -provided by the owners, however, it can be purchased at local stations and grocery stores.

SUPPLIES
All units are equipped with bed linens and bath towels. For your convenience, we supply a “starter pack” of supplies which includes dish soap, 1 sponge, 2 trash bags, 1 roll of toilet paper per bathroom, 1 roll of paper towels, bath soap, shampoo, and conditioner.

INTERNET OR TELEVISION SERVICE
Because our units are privately-owned, the type of service (WiFi, cable, or satellite) is determined by the owner and based upon which type of service is available in the area. Some of our units have cable, while most are streaming-only with internet service. We do not guarantee that a particular service will be available during your stay. We do not refund monies for circumstances beyond our control, including failure of outside services (such as WiFi, cable, or satellite).

FIRE EXTINGUISHERS
Fire extinguishers are provided in all units. Upon arrival, please familiarize yourself with the location of fire extinguishers and all exits.

THERMOSTATS
All units are equipped with central heating and air conditioning. Do not turn off the heat during cold weather. During warm weather, do not turn the thermostat below 68 degrees. If the unit is not heating or cooling, please call our office for assistance. If it is determined that the result of the service call is based on non-compliance of the above, guest will be charged for the service call.

REFRIGERATORS
Do not adjust the temperature settings on the refrigerator. Leave the setting in the middle, otherwise, too much strain on the compressor may make the unit shut down. If the refrigerator is loaded with large amounts of warm or room temperature items, the unit may take longer than normal to cool your items.

FURNISHINGS
Do not move furniture, pool tables, etc. You will be charged for any rearranging of furniture or game table repositioning.

APPLIANCES/AMENITIES
Diamond Mountain Rentals cannot guarantee that all appliances, hot tubs, hot water heaters, fireplaces, electronic games, etc. will be in working order 100% of the time during your stay. All of our units are thoroughly checked prior to your arrival to ensure that electrical/mechanical items are working properly. We will make every effort to correct any deficiencies upon or after your arrival as soon as possible. Report all maintenance issues to our office by calling 888-430-4060. If you encounter a true emergency after hours, please call 865-436-0710. Non-emergency issues will be answered to the following day. We reserve the right to make maintenance calls either inside or outside the unit during your stay, if necessary. We will attempt to do this without disturbing your privacy.

HOUSEKEEPING
All units are cleaned by independent contractors and not employees of Diamond Mountain Rentals. If you notice a housekeeping issue, please report it immediately upon arrival. We inspect each unit prior to guest arrival and make every attempt to have all items cleaned to your satisfaction. The hot tub is drained, sanitized, and refilled after each stay. Beds (except sofa beds) are made prior to your arrival. Daily maid service is not provided and guests are expected to launder towels, etc. as needed during your stay. If you need more towels or linens, please call our office for assistance. It is not necessary to wash towels or bed linens prior to departure. It is a good idea to bring a beach towel for hot tub & swimming use and possibly additional blankets in the fall and winter months.

HOT TUBS
All hot tubs are drained, cleaned, sanitized, refilled with water, and bromine tablets are added to prepare the hot tub for your use. Using any type of whirlpool or jetted hot tub carries with it some serious risks. If you are not sure about a possible reaction in a hot tub, please consult with your physician about hot tub usage. Some individuals may have an allergic reaction to "brominating tablets" that are placed in the hot tub after each cleaning. No one under the age of 14 should be allowed to enter the hot tub without adult supervision. Diamond Mountain Rentals assumes no risk or responsibility if anyone has an allergic or other reaction related to the use of a hot tub.

TRASH REMOVAL
Trash removal will be completed from each unit at the end of each reservation. Please do not allow outside containers to overflow (as this could create problems with bears or other wildlife). Daily trash removal is not provided; however, guests may use the dumpster behind the office at Diamond Mountain Rentals to dispose of any additional or excess trash during their stay. If you need assistance with trash disposal during your stay, please call our office (if it’s after normal business hours, text us at 865-436-0710).

PEST CONTROL
Our units are located in or around the National Park and as a result, insects (such as ladybugs or wasps) and animals can sometimes be a nuisance. All units are treated monthly by a professional pest control company. In the event of a major infestation, the office will call pest control to attempt to solve the problem. We will make every attempt either through pest control agencies or other means to ensure that you have an enjoyable stay. No refunds will be given due to insects or pests.

WINTER WEATHER
We advise guests staying between December 1 and March 31 to come prepared with 4-wheel drive, all-wheel drive, and/or chains to ensure a safe visit. No transportation will be provided in the event of bad weather. Diamond Mountain Rentals takes no responsibility for the road conditions to your rental. For information on road conditions, call 1-800-342-3258 (Tennessee Road Condition Line).

DISCLAIMER
Each of our units are individually owned with their own amenities. We will make every effort to ensure that all amenities along with rates do not change; however, we have no control over each owner's decisions about their respective unit without notice. Some amenities may change due to theft, fire, or other issues beyond our control from the time of booking your reservation until arrival. Diamond Mountain Rentals takes no responsibility for errors in description, amenities, rates, or location. On rare occasions, cabin rental investment properties are sold and management responsibilities are transferred. We reserve the right to move your reservation to a comparable property if the original property is no longer available or a problem with the original property prohibits guests from occupying the unit.

INDEMNITY CLAUSE
All of our rental properties are privately-owned units. The registered guest agrees to indemnify the owner and Diamond Mountain Rentals of any damages to the premises which result from the renter’s occupancy (including furnishings and household items) and/or damages found upon departure. The registered guest is the one who will be charged for any damages caused to the property. Neither the owner nor Diamond Mountain Rental will be responsible for accidents or injury to guests or for loss of money or valuables of any kind. The registered guest assumes full responsibility for any and all damages or for any items found to be missing after his/her visit, including linens and towels. By accepting this reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.

LIABILITY
Building and zoning requirements along with building inspection in some areas of Diamond Mountain Rental's servicing area, does not guarantee or warrant that units under its management meet or exceed the specifications of any specific building code or requirement. Diamond Mountain Rentals assumes no responsibility or liability for injuries, or incident where the cause in part or wholly could be established toward building construction with respect to the standards of any building code. Units are not child-proofed and it is the sole responsibility of parents, guardian, chaperones, etc. This rental program is under the management of Diamond Mountain Rentals who acts only as an agent for the owners. Under no circumstances will management be responsible for any loss, expense, damage, claim injury, direct or indirect, consequential or otherwise caused or incurred, as a result of any delays, substitutions, rescheduling, or changes in the provisions of accommodations by Diamond Mountain Rentals or by reason of acts of God, or by agents, employees, subcontractors, third parties, or as substitute. Diamond Mountain Rentals reserves the right to refuse or discontinue service to any person and/or rescind any contract for accommodations or guest services. All properties are privately owned: management will not be responsible for accidents or injury to guests or for loss of money, jewelry or valuables of any kind. If Diamond Mountain Rentals must seek remedy in court for any reason, their attorney's fees and the attorney fees of their subsidiaries and court costs will be paid by the customer.

SMS TERMS OF SERVICE:

When you opt-in to the service, we will send you an SMS message from (865) 412-4020 to confirm your signup.
This service is used to send you notifications about your reservation, including payment reminders, checkin/checkout instructions and property entry codes.
You can cancel this service at any time. Just text “STOP” to (865) 412-4020. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, text "START" to the same number and we will start sending messages to you again.
If at any time you forget what keywords are supported, just text “HELP” to (865) 412-4020. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varries. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, see our privacy policy.